Pilot Flying J Reviews

Based on 99 customer reviews from our shopper community, Pilot Flying J’s overall rating is 3.40 out of 5 stars and 74% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 100% of reviewers consider Pilot Flying J overall a good value option, based on a rating of 5.0 from 1 vote. Most consumers are generally satisfied with Price & Quality (4.0 / 1 review) Pilot Flying J offers.

3.4

99 Reviews

Overall Rating

5 Stars

19

4 Stars

52

3 Stars

2

2 Stars

2

1 Star

24

Good Value

5.0

Price & Quality

4.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (99)
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ZackBradley
April 02, 2023
"Pump didn’t work and employees not great"
Pump didn’t work. Tried another and had to go inside to make gas purchase. Employees were very slow and not motivated to assist customers. Took a ridiculous amount of time just to get gas!!
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unknown.dev
April 02, 2023
"Pump didn’t work and employees not great"
Pump didn’t work. Tried another and had to go inside to make gas purchase. Employees were very slow and not motivated to assist customers. Took a ridiculous amount of time just to get gas!!
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MartinHunter
March 28, 2023
"The pilot in Seville OH has no showers…"
The pilot in Seville OH has no showers during the night like from 12 midnight to about 8:00 am because they are short on staff, that's what I was told by an employee. Showers are shut down cause, I guess they don't have time to clean them? One of the worse services I've seen.
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AliceReed
March 28, 2023
"The pilot in Seville OH has no showers…"
The pilot in Seville OH has no showers during the night like from 12 midnight to about 8:00 am because they are short on staff, that's what I was told by an employee. Showers are shut down cause, I guess they don't have time to clean them? One of the worse services I've seen.
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crazypeacock420
March 07, 2023
"Pilot truck stops are terrible half the…"
Pilot truck stops are terrible half the time half the pumps don't work or pump extremely slow the def hardly ever works they restart your points at the beginning of every month the truck stops are always dirty fuel lanes are always filthy loves is a much better place to get fuel. Pilots are Bush League.
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Ethel
March 07, 2023
"Pilot truck stops are terrible half the…"
Pilot truck stops are terrible half the time half the pumps don't work or pump extremely slow the def hardly ever works they restart your points at the beginning of every month the truck stops are always dirty fuel lanes are always filthy loves is a much better place to get fuel. Pilots are Bush League.
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goldenladybug430
February 14, 2023
"Stopped at the flying j in big springs…"
Stopped at the flying j in big springs nebraska on the way to Denver. We we were there at 2in the morning and the lady at the counter was incredibly rude and condescending. There was no brewed coffee made and when we asked about it she told us that we could get the coffee from the bean pots or we could do without. It seemed that all she wanted to do was lean on the counter and be rude. The bathrooms were really dirty with no toilet paper and the trash cans were full. My wife said that there were bloody pads in the women's bathroom. The floors were dirty by the food and there was no creamer. I would prefer to run out of fuel rather than stop here again
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EvelynRamirez
February 14, 2023
"Stopped at the flying j in big springs…"
Stopped at the flying j in big springs nebraska on the way to Denver. We we were there at 2in the morning and the lady at the counter was incredibly rude and condescending. There was no brewed coffee made and when we asked about it she told us that we could get the coffee from the bean pots or we could do without. It seemed that all she wanted to do was lean on the counter and be rude. The bathrooms were really dirty with no toilet paper and the trash cans were full. My wife said that there were bloody pads in the women's bathroom. The floors were dirty by the food and there was no creamer. I would prefer to run out of fuel rather than stop here again
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Jorgetab
January 13, 2023
"NEVER go here"
NEVER go here. They will put a hold of $500 on your card when you get fuel. With no warning or notice...That is THEFT, STEALING to tie up someone's money a large sum, that is NOT ok!!! You don't treat people that way!
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crazygorilla231
January 13, 2023
"NEVER go here"
NEVER go here. They will put a hold of $500 on your card when you get fuel. With no warning or notice...That is THEFT, STEALING to tie up someone's money a large sum, that is NOT ok!!! You don't treat people that way!
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caudle112
January 04, 2023
"We’ve been here for 36 how’s stuck in a…"
We’ve been here for 36 hours stuck in a snow storm and no snow plows have been noticed. Bathrooms aren’t even stocked, no toilet paper or soap. Truck drivers fuel this industry, the least they could do is keep the bathrooms and food stocked!! Un-impressed!
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smallmouse936
January 04, 2023
"We’ve been here for 36 how’s stuck in a…"
We’ve been here for 36 hours stuck in a snow storm and no snow plows have been noticed. Bathrooms aren’t even stocked, no toilet paper or soap. Truck drivers fuel this industry, the least they could do is keep the bathrooms and food stocked!! Un-impressed!
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ticklishmeercat100
December 30, 2022
"Store 689 in Albuquerque with Nicole"
Store 689 in Albuquerque with Nicole, Pam, Angel, Gabe, and Joey they were all so awesome got us right into the shower after we missed our number and they were very helpful and very nice even let us take our dog in there. Love it here if you have to stop.
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VincentRyan
December 30, 2022
"Store 689 in Albuquerque with Nicole"
Store 689 in Albuquerque with Nicole, Pam, Angel, Gabe, and Joey they were all so awesome got us right into the shower after we missed our number and they were very helpful and very nice even let us take our dog in there. Love it here if you have to stop.
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GwendolynCarroll
December 13, 2022
"I worked at Store 777 in Boise"
I worked at Store 777 in Boise, Idaho. I have been with the company just shy of 2 years. This has ALWAYS been my favorite job. I wanna make a HUGE shoutout to KRISTINA BEESON. She takes the cake for being the absolute most HORRIBLE boss I have EVER had. She's racist, she's homophobic, she's extremely verbally abusive & degrading, she plays favorites & pirates time for them on their time sheets & gives them special privileges that she doesn't give to others. Specifically to her best friend John Schoffstall. She says incredibly cruel & things to not only her employees, but also frequently to her customers as well. She also allows racist slurs to come from John Schoffstall & laughs at them. She likes to promise things in interviews & then turn around & give excuses why she can't go through with them later. I think she is just an absolute HORRIBLE manager & an absolute HORRIBLE person. She needs to learn how to run a business better & even more so, she needs to learn how to talk to people KINDLY & RESPECTFULLY. Please for the love of God, DO NOT support this store as long as she is running it. DO BETTER PILOT. Protect your employees from abusive bosses!!

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